What is gilt city

When we arrived and got seated we were told that the lobster boil was no longer available. It was replace with a bouillabaisse to share which we did not want.

The manager offered to credit us the amount we paid for the voucher toward our check. That offer was unacceptable considering the amount of money we spent. Make sure you read all the fine print as they won't allow you to return any deal which you accidentally purchased not seeing that the deal was for NEW customers only.

Even though they admit to being able to refund such purchases in certain circumstances they made it clear that they would NOT refund my purchase, even though I made it clear to them that I couldn't use the Voucher and hence the deal as I was NOT a new customer. Tip for consumers: Don't use this site or if you do then it's at your own risk and don't expect any Customer Service Support as they will keep your money and tell you to deal with the vendor instead of them on attempting to salvage the purchased amount.

Even though it's a law in California that you can't be denied the value of the purchase, etc Hi Arthur, I am sorry that we are unable to do as you request in this case.

Again, I am very sorry for any upset in this matter, I assure you that you are a valued member and we do try our best to make exceptions however some rules can not be broken: Should you require any further assistance in the future please do let us know.

I received an email with an offer 25 off if you referring a friend. I did my friend bought at gilt I received an email with the 25 off but when I try to use it it was not valid. I contact Gilt customer service if they can call it that, they answer was that sorry this email was send by mistake. Never happen to me with groupon so far good experience with them. Hi Luis, I am terribly sorry for any upset caused.

I would be happy to look into this further for you. Please forward your email address to service gilt. Once again, Gilt has exemplified their poor customer service. The customer representative said he will refund through credit card -- did not happen. I purchased a voucher for Puritans. The representative said he will refund through credit card, which I made sure by asking.

He did not do that, and I did not get a notice about this, until I noticed it in my bank statement and callled. He then said it was "policy" that it cannot be refunded. Why can't you said that from the beginning? Also, "policy" is an excuse for not caring for the issue you have.

Hi Shang, I am very sorry for any confusion or upset caused. I would be happy to look into this matter for you. Please forward your order number to service gilt. I personally have not purchased from gilt itself but had the unpleasant experience of dealing with their sister company, saks OFF5th, I stay away from anything saks now! Hi there, I am very sorry to hear that. All of us here at Gilt would love the opportunity to show what a great experience shopping on Gilt can be: If you change your mind or need any assistance please do send us an email to service gilt.

Such a bad experience with a gilt city deal I purchased. Would not refund! Terrible customer service. Groupon and LivingSocial are much better! This place has horrible customer service when it comes to returns they will simply ignore you and if you try to remove yourself from their email list they will ignore your request again and continue to spam your email constantly even if you ask to never be sent another email.

I was bought 9pices watches in jomoshopthe reason is trust it and good service and very good price for every one pice of watches. Hi Qiang, Thank you so much for your kind words and for taking the time to share them with us! We greatly appreciate your positive feedback your Gilt experience and your fabulous watches, as it is always good to see when our members are pleased with our products and services.

Wishing you and your loved ones a very Merry Christmas from everyone here at Gilt: Yours in style, Maureen giltservice. Thank you gilt city for your excellent customer support and refunding me for my voucher, which, due to my oversight, was not redeemable because i was not a first time customer.

I will continue to be a loyal customer of gilt city over other discount websites. This would need to be discussed with another department other then customer service, If you can please email us at service gilt. Share on Twitter. Gilt City. Add a note optional - e. Write a Review Ask a Question. Ratings On Other Platforms. Corporate Values. Overview Gilt City has a consumer rating of 2.

View ratings trends. Add media. What reviewers want you to know Positive highlights No positive highlights yet. Critical highlights I have two older vouchers that are now expired do to their lack of customer service. Top Positive Review. Top Critical Review.

Rating 5 stars 4. Other Verified purchase. Verified site experience. Contains image or video. The company feels that there are only enough wealthy customers and upscale businesses to sustain the program in 40 American cities.

Merchants receive a percentage of coupon sales, unless the incentives focus on nonfinancial inducements. The editorial team at Gilt City uses a detailed, hands-on approach when crafting the offer and designing the Web copy for each restaurant. The marketing experts are more proactive in designing the marketing material than the staffs of other daily deal companies. Writers, editorial team members and customer service staff are called curators because they curate the marketing plan, much like curators at upscale galleries and museums curate prized collections.

The details of how the process works include the following highlights:. Google tried and abandoned its Google Offers program by incorporating it into local searches. However, the recent change that created the Alphabet parent company for Google probably heralds some changes in marketing strategies for restaurants, so restaurateurs should stay tuned for developments. Upscale customers are usually worth more than typical restaurant diners, and Gilt City is an ideal marketing platform for fine dining establishments in the cities where the company does business.

We suspect that getting new customers for the best restaurants provides extremely favorable cost-value benefits. If your restaurant can impress and satisfy wealthy diners, they are more likely to return and pay full price without worrying about the costs.

Upscale restaurants generally get the best results from investing their marketing dollars in upgrading their Web pages, websites and social media marketing strategies.

Marketing to your existing customers generates the highest cost-value benefit ratio of any advertising strategy. Upscale restaurants need to consider their reputations, audience, content language and marketing strategies even more carefully than fast food or fast casual restaurants. Targeting affluent customers requires using refined and tasteful marketing, and Gilt City seems to offer an excruciatingly correct approach.

If you want a turnkey approach to offering incentives to the one-percenters in major metropolitan markets, Gilt City seems to fulfill demanding criteria for marketing fine dining establishments to wealthy audiences. Instead, they prefer to use words like "flash sale" and "exclusive deal. Gilt Groupe members in over a dozen cities around the U. Unlike Gilt Groupe's traditional flash sales, which offer discounts on goods and services that can be purchased online, Gilt City deals are meant to help people explore new businesses in the cities they love.

Each Gilt City sale lasts for one week, or until the deal has sold out, and members can redeem their offers by displaying special codes on their smartphones or presenting merchants with vouchers they've printed out. Merchants with high-end offerings have flocked to Gilt City since its debut in With only 2.

What Gilt City lacks in size, however, it makes up for in precision. Those were the exact customers that Cookie Couture co-owner Jael Toledo was after when she ran her first deal with Gilt City in Toledo opted to work with Gilt City instead of competitors like LivingSocial or Groupon because she felt the niche site could introduce her company to the type of high-end clients she had difficulty reaching through traditional advertising methods in the past. She ended up selling approximately 50 offers during her weeklong run.

One of the biggest complaints lodged against traditional deal sites is that they bring in one-time "deal seekers" who aren't willing to pay full price for products and services they've already gotten at a discount. Gilt City has found a way around this problem, by leveraging its existing Gilt Groupe membership base and courting young, affluent subscribers in each of the cities it serves.